How to Fix Touchpad Problems on a Laptop (Official Dell Tech Support)



Watch how to fix touchpad problems on a laptop. Learn how to disable or enable a touchpad and adjust its pointing devices settings including touchpad driver updates.
For more information on drivers, watch our video at
KEYBOARD SHORTCUTS :
WINDOWS key brings up the search menu field. From here type in search words and hit the ENTER key.
ENTER key activates your selections.
CTRL “T” will open a new tab in your navigation bar where you can type in a new web address.
TAB key alone moves you along and down through selectable options inside a window or within an already active tab.
ARROW keys also move around through internal menu selections. Pay attention to what each of these does on each page.
CTRL+TAB keys navigate you across tabs.
ALT+TAB keys brings up all open windows.

Hi welcome to Dell Tech Support. Today we are going to focus on the touchpad; how to enable, disable, adjust and fix. For the most part, touchpads and their functions can be specific to every device and even the model. In this video, we will cover the basics to provide a comprehensive guide to your touchpad.
To navigate without a touchpad or Mouse, see a list of keyboard commands in the description below.
To enable or disable the touchpad, in the Start menu type Touchpad and click on Mouse and Touchpad settings. The on off toggle button should be here. If you don’t see it, then your computer may not have this feature, although some systems may have it under Additional mouse options within a touchpad or mouse related tab. Certain Dell models have the tab Clickpad or Dell Touchpad.
For some systems, the on off toggle button will be under Mouse Properties. In the Start menu, type in Control Panel and click on Mouse. There should be a tab dedicated to your touchpad which has the option Click to change Dell Touchpad settings. Clicking on this will open a second window for making touch pad adjustments.
In this Pointing Devices window, you can change the properties which impact how your cursor reacts on screen. With the Sensitivity option selected, you can adjust the speed, the pressure and even palm interaction. Some newer computers have added Gesture features which may cause erratic cursor movement so disabling or changing how they function may stabilize your cursor.
Another way to keep your touchpad running smoothly is by simply keeping it clean. Dirt, grease, sweat, liquids, and food all contribute to poor contact. A clean touchpad, as well as your fingers, will improve responsiveness. To clean the touch pad, use a soft cloth that has been lightly moistened with isopropyl alcohol.
If your touchpad still has some issues, check for the latest installation by going into the Device Manager. Locate and expand Mice and other Pointing Devices to find the touchpad. Double-click on it to open the Properties. Here you will find its status. Click on the Driver tab, select the Update Driver button and follow the instructions.
More in-depth troubleshooting can be done by running a System Restore or doing a PSA Diagnostic Test. For more information on these processes, watch our videos for instructions.
System Restore Windows 10
System Restore Windows 8.1
ePSA Diagnostic Test
If you have any questions or need any help, please contact us through our social media support on Facebook or Twitter.
Thanks for watching and you have tips on the subject, please leave us a comment.
For more information please visit 
For support questions email us at dellcares@dell.com

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Comments

  • My curse isn't showing up

    Unknownplayer 360 June 12, 2020 1:40 am Reply
  • sir your video is amazing but this i not my problem on my task bar there is an icon for dell touchpad a red cross is show on it plz make a video to solve this problem if you can .

    Manmeet Singh June 12, 2020 1:40 am Reply
  • Mice and other pointer devices is not coming in my laptop plz help me

    Richa Kumari June 12, 2020 1:40 am Reply
  • 'm trying to disable my touchpad, but I can't find the dell touchpad settings even though this is a dell and the standard ps/2 settings don't work either, there's a "disable" button, but it is greyed and doesn't work

    Dub Sunspowah June 12, 2020 1:40 am Reply
  • Thank you this worked for me! All i had to do was learn that Tab means jump lol omg, crazy stress. Thanks so much!

    Karen Avila June 12, 2020 1:40 am Reply
  • my right button is starting to do left click duties and my left mouse button hardly works. it frustrates me when i right click to open a new tab and it goes ahead and clicks the link

    Krayzie Roach June 12, 2020 1:40 am Reply
  • We talking about a completely stuck touchpad…. can’t click Anything!!!!!

    Themby Tshabalala June 12, 2020 1:40 am Reply
  • the left side is kinda loose since just now …..

    Amy's Diamonds June 12, 2020 1:40 am Reply
  • There is an Other Way…. That Press Fn key + Logo of Toucpad on your laptop's keyboard then it works completely 😊

    Zain Rajpoot June 12, 2020 1:40 am Reply
  • Take the battery out and put it back. Worked for me.

    JustSmile May June 12, 2020 1:40 am Reply
  • That was really helpful. Thanks so much!

    Whitney Cox June 12, 2020 1:40 am Reply
  • But how do you know if you need to replace the touchpad?

    Butter Chimchim June 12, 2020 1:40 am Reply
  • My laptop's touchpad is not working at all what can I do

    dadhich family June 12, 2020 1:40 am Reply
  • I bought a inspirion recently and the mouse constantly freezes. Its awful. I am going to return this. The onus should not be on the user to sort out/debug these issues. Do you have no quality and control processes at Dell? Its a waste of my time.

    Jean c June 12, 2020 1:40 am Reply
  • I LOVE YOU DELL ITS SO MUCH BETTER NOW I LIKE YOU GUYS IL GIVE YOU 5 STARS YOUR SO GOOD

    Gabriel Guilherme-SUPT June 12, 2020 1:40 am Reply
  • i opened up my Dell Latitude D610 to clean the fan but when I put it back together the usb ports on the right side keeps popping out a tad making the usb port inoperable. I went in again and rescrewed the little black screw that holds it down but to no avail. But the most important and irritable pet peeve is that now my toucpad/mouse is not working..could it be that my keyboard isn't aligned right ? My keyboard is fine when typing… I would greatly appreciate any advice or help you can give me..

    c23yvette June 12, 2020 1:40 am Reply
  • Sometimes, the touch pad of my laptop becomes out of control . it moves here and there automatically. What is the solution for this problem

    ISHRAT-UN-NISSA ASHIQ ALI VERTEJEE June 12, 2020 1:40 am Reply
  • my biggest mistake was buying a dell laptop! spent 1 lac INR on a laptop and it is a total disaster.
    at first its speaker (left) stopped working. then later both speaker stopped working. so i started using headphones. now battery lost its 1/2 capacity. fuckin trash laptop. i did some tweaks in settings by reducing the processor utilization to 30%. now my touchpad stopped working.

    OMG i am done!

    touchpad costs me 16k inr
    battery costs me 8k inr
    speakers cost me 10k inr

    total 34k inr. in that i can make my own pc! fuckin DELL. i will never buy any product and will not let any of my friend to buy one. such a fkin trash company. go to hell with your money bitches.

    Sahil Antil June 12, 2020 1:40 am Reply
  • Update driver is greyed out for me, it isn't working at all for me. The touchpad itself is fine but the left and right-click buttons haven't been responding to touch.

    Shiro Nyanko June 12, 2020 1:40 am Reply
  • why does my mouse pointer grow in size by at least 5x times when i touch the edge of the monitor?

    Corey Sadler June 12, 2020 1:40 am Reply
  • I think I am starting to regret my decision of buying the dell inspiron as there are many problems like scrolling problem and needing to adjust settings to the right one by reading and finding articles to solve the issues which it is not supposed to be like there should not be any issue in the first place. If Four finger and three finger gestures makes scrolling problem, then why do you enable the settings by default in the first place

    Pac June 12, 2020 1:40 am Reply
  • Having been a Certified Dell Technician in past times and having worked on out of warranty Dell laptops since I have found using a non-OEM Dell AC Power Adapter can create erratic or freezing of the pointer when using the touchpad. If a mouse is used, no problem. Apparently knockoffs are more susceptible to creating noise that impacts touchpad operations. Following is a link that primarily speaks of Latitude models, however I've found it to be the case with Inspiron models as well.

    https://www.dell.com/support/article/us/en/04/sln284958/touchpad-on-specific-latitude-laptops-is-erratic-or-freezing-when-ac-adapter-or-lan-cable-is-connected?lang=en

    FYI. When I've run into this problem, replacing a knockoff with the real deal (Dell OEM), this has resulted in resolving the problem 100% of the time.

    Don Lee June 12, 2020 1:40 am Reply
  • Hello,
    Fisrt of all thanks for this video.
    I want to mention that I couldn't solve my touchpad's problem. I checked from the setting
    it was on. I wanted to check it from the control panel but once I
    searched in the Start the searching bar doesnt find anything evet if i search for the calculator. so I am facing two problems now

    Can you please help with that.

    Many thanks!
    Note: I am using DELL inspiron 15

    Shvan MESTO June 12, 2020 1:40 am Reply
  • Hello,
    Fisrt of all thanks for this video.
    I want to mention that I couldn't solve my touchpad's problem. I checked from the setting
    it was on. I wanted to check it from the control panel but once I
    searched in the Start the searching bar doesnt find anything evet if i search for the calculator. so I am facing two problems now

    Can you please help with that.

    Many thanks!
    Note: I am using DELL inspiron 15

    Shvan MESTO June 12, 2020 1:40 am Reply
  • just install this from lenovo, it works on any laptop and restart
    https://support.lenovo.com/in/en/downloads/ds111753

    Ashfaq Hussain June 12, 2020 1:40 am Reply
  • Dell, pretty please:
    – Why did you ever remove the function key to enable/disable trackpad. You have spare function buttons. Does the machine burst in flames or something?
    – In your custom configuration window, provide shortcuts, for FSM sake, or at least use a clear background / more contrast, so your unfortunate users can tell apart which panel element is selected.
    I use trackpad as little as possible (even decreasing sensibility, phantom pulsations send the cursor away from the point where I am writing, so I prefer the mouse much better).
    Making trackpad configuration so difficult to change (specially without a pointing device) is a shot in the head of usability.

    Javier Aranda June 12, 2020 1:40 am Reply
  • touch pad not moving properly or moving automatically

    digicom enterprises totu June 12, 2020 1:40 am Reply
  • My dell G7 has trouble with the issue of touchpad gesture because of their yellow flag in my device management in i2c hid. i already search for the solution, from update driver until visit service center but still solve. can dell give a solution?

    Banu Prasetyo June 12, 2020 1:40 am Reply
  • Agradeço a vocês pela solução dada a nós consumidires brasileiros, a nossos produtos usados e ainda comprados legalmente através de empresas que nos vendem peloos CNPJS AUTORIZADOS pelo nosso governo brasileiro.
    Eu tive agora a pouco um problema no áudio que foi resolvido em segundos o que não ocorria em outro PC usado de outra marca que eu tive.
    O SUPORT ASSISTENT funciona perfeitamente,
    Estou muito feliz com minha compra indicado por um amigo.

    Obrigado.

    PEDRO BARBOSA DE ARAUJO FILHO

    I thank you for the solution given to us Brazilian consumers, our used products and still legally purchased through companies that sell us through CNPJS AUTHORIZED by our Brazilian government.
    I just had an audio problem that was solved in seconds, which was not the case with another used PC from another brand that I had.
    SUPORT ASSISTENT works perfectly,
    I am very happy with my purchase indicated by a friend.

    Thanks.

    PEDRO BARBOSA DE ARAUJO FILHO

    (Tradução da Gooogle)

    PEDRO ARAUJO June 12, 2020 1:40 am Reply
  • Touchpad of my laptop(model- 13-7359) is not showing up in device manager. It has completely stopped working.

    deena sitikhu June 12, 2020 1:40 am Reply
  • I have a question dell,When I try to do stuff on google my mouse is not showing,I remember when I updated my dell computer my mouse came back and I forgot where it was,If you know where it is could you try to reply me it?Its fine if you can't help.

    Tess Paredes June 12, 2020 1:40 am Reply
  • it helped me to solve the problem, thank you!

    Vinod Kumar Gupta June 12, 2020 1:40 am Reply
  • How about problem of there is no touchpad options available to configure? where do i download the driver for dell inspiron N4030?

    Neodiy.c0m June 12, 2020 1:40 am Reply
  • my problem is that the cursor is jumpy, clicks on stuff i didn't click, zooms in the screen by itself. even as I'm typing, the screen zooms by itself and suddenly the video is in full screen although i didn't click on it. When I go to the dell centre, the guy said this is just because of dirt but hmm idk man.

    Aisyah Ab Halim June 12, 2020 1:40 am Reply
  • Update driver was NOT highlighted to attempt the fix …

    Renee June 12, 2020 1:40 am Reply
  • I thought this a mechanical fix troubleshoot video, not something that is common knowledge.

    Damjan Dimitrioski June 12, 2020 1:40 am Reply
  • MY LEFT AND RIGHT BUTTON THEY DELAY OR NOT WORK AT ALL SOMETIMES

    ndumiso mtshali June 12, 2020 1:40 am Reply

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